Last updated: 15/01/2026
Services
Due to the custom nature of digital services, payments for completed work are generally non-refundable.
If a project is cancelled after work has begun, fees for work completed up to the cancellation date remain payable.
Advertising Spend
Advertising budgets paid to third-party platforms such as Google, Meta, or TikTok are subject to those platforms’ policies and are generally non-refundable through BZINEX.
Exceptional Circumstances
Refund requests may be considered on a case-by-case basis where required by law or where services have not yet commenced.
Contact
For refund or cancellation inquiries, contact info@bzinex.co.ke